Posts Tagged 'Customer Support'

UPDATED 4/28 Now with Zendesk

Published October 2, 2008 Big Features Leave a Comment
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Navigate BigTent with Helpstream

We’ve recently released our new HELP area at www.bigtent.com/help. BigTent has partnered with Helpstream, a provider of support and knowledge software, to bring you our new Knowledge Base. The Knowledge Base is full of answers to frequently asked questions and helpful hints for you and your group’s members. You can easily search for answers to your specific question, or browse through our Help Topics to learn more about BigTent.

You can also submit questions or feedback from the HELP area. If you search for your question and can’t find an answer, click “Submit new case” and fill out our Web form to ask for help. Our team will get back to you quickly. You’ll get a response via email, and you can track the progress of your request right in the HELP section.

Come and poke around the HELP area to learn more about Big Tent! No BigTent login required.

BigTent celebrates its second Coach Summit

Published September 8, 2008 Big Culture Leave a Comment
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In mid-August we were honored to host our Community Coaches at the second semi-annual Coach Summit. The first Coach Summit was such a success that we decided to extend the event over two days, giving the coaches more time to meet with onsite team members and learn from each other.

The Summit offered a variety of workshops on topics central to the Coaching lifestyle: customer support, best practices for working remotely, reviewing new features, and sharing marketing strategies based on their own group leadership experiences. The energy and insight the Coaches brought to the table was priceless!

The Summit also marked a special personal occasion for some Coaches – the first time they spent extended time away from their families and young children. Jaine Murphy, a Coach, said she was “excited to have a night to herself and to only talk to adults all day.”

To balance out an intense schedule, we made sure the coaches had time to have fun and explore San Francisco. We took a team photo in our local park, we visited our servers, and enjoyed a scrumptious team dinner at a Vietnamese restaurant near the office.

Coaches

Diane and Jaine, hard at work.

Jaine and Gary. Look closely for their message.

-Rosa & the BigTent team

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