This past fall, BigTent celebrated the three-year anniversary of BigTent Group Administators (BTGA), an online group we formed to bring together BigTent group leaders and leverage collective knowledge in using BigTent to manage community groups.
When BTGA first got off the ground in the fall of 2006 there were only 20 group leaders -– now we have over 1,600! The content of BTGA conversations may have changed over time (different groups, challenges, and requests), but the end goal of supporting and informing our group leaders has remained the same.
Reflecting on this growth, we’ve made some structural changes to BTGA to make it an even better resource for leadership and best practices. Here are the details:
- BTGA MODERATORS: Several leaders of active BigTent groups will become volunteer Community Moderators. Stay tuned for their formal introductions!
- GROUP: To help BTGA to have its own identity and lower the barrier of entry for new members, BTGA has been spun off from our company communication channel, BigTent Announcements, and is now its own separate group. Visit the BTGA public page to join today.
- BUGS: To help us better serve you when you find a bug, we ask you to please submit a case to our customer support team by clicking the “help” link on top of every BigTent page — there’s a link to submit a case right on the help page. Frequently, we need to find out specific information from you, and we’ve found it more effective to communicate with you about it via support case instead of the BTGA forum.
- FEATURE REQUESTS: Please file a support case to submit your feature requests. This ensures that your ideas are collected, counted, and analyzed by our Customer Experience team. The tools we have in our help area allow us to better track and respond to your great ideas.
Please know that we’ll still read the forums to find out what is important to you and your members. To contact us directly, please submit a support case.
Best,
The BigTent Team
